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Ear Cuffs: 925 Sterling Silver
Rings: Brass base with Sterling Silver plating

For Ear Cuffs, if you are unsure of which size to order, you can use our Earcuff Printable Size Guide to see the 2D size of all the current earcuffs.

If you have any questions regarding sizing, please don't hesitate to get in touch and we will be happy to help. 

Each piece from GUM is hand-packed with care and intention. Your jewellery will arrive nestled in our signature silky jewellery pouch, accompanied by a selection of our artful stickers and a thank-you card, a small gesture of appreciation from our world to yours.

The jewellery pouch is placed inside a sleek black bubble envelope, ensuring your piece is protected on its journey. Every parcel is a curated moment, not just packaging, but part of the GUM story, a quiet, tangible echo arriving at your place.

Production / Delivery
All GUM pieces are delivered from East London, where we design all the pieces.

Only the pieces labelled made-to-order are produced on demand. All other items are ready-to-ship.

For ready-to-ship pieces, please allow 1 to 3 days for delivery within the UK via Royal Mail 24 Tracked. 2 to 4 working days for delivery within the UK via Royal Mail 48 Tracked. 7 to 15 days for international orders.

For made-to-order pieces, please allow 4 to 5 weeks for your jewellery to be created and dispatched.

Once your order is on its way, you will receive a confirmation email with tracking details.

Delivery times are calculated at checkout and vary depending on your destination. International customers are responsible for any customs duties, taxes, or import fees.

Shipping Costs

• United Kingdom: £3.65 Royal Mail Tracked 24 / £2.75 Royal Mail Tracked 48Info / Free over £300
  
• European Union: £10 / Free over £350
  
• North America & Canada: £10 / Free over £350
  
• Asia: £10 / Free over £350
  
• Rest of World: £10 / Free over £350
  

Returns & Exchanges
Due to the limited production of our pieces, we do not accept returns unless the item is faulty. However, we understand sizing can be difficult. Please refer to our size guide or consider purchasing a ring sizer before placing your order.

Faulty or Incorrect Items
We take great care in the making and packing of every order. If you receive a faulty or incorrect item, please get in touch within 14 days of receiving it, including a description and clear photos. We will assess the issue and offer a replacement, or a refund where appropriate.

Questions
If you have any questions or need help with anything, don’t hesitate to contact us, we’re always happy to assist.

All GUM pieces are crafted in Sterling Silver, a material chosen for its ability to age gracefully and hold stories over time. Our jewellery is designed to last, to be worn now and passed on, gathering memories across generations.

Sterling silver naturally oxidises with time, which may cause slight discolouration, this is completely normal. You can easily restore its original shine by polishing your piece with a silver-specific polishing cloth.

We recommend removing your jewellery when using cleaning products, applying cosmetics, or showering, as these substances can accelerate oxidisation or leave residue in textured areas.

If your piece features sculptural or detailed textures and starts to appear unclean, soak it in warm water with a mild washing-up liquid for 15 minutes. Then, gently brush the surface with a very soft-bristled brush (such as a soft toothbrush) to lift any residue.

If you need further advice or polishing product recommendations, feel free to contact us, we're always happy to help.

If you have any questions about a piece, need help with sizing, or just want to learn more about the story behind GUM, we’d love to hear from you.

Contact us here, or email us at info@gumdesignstore.com or reach out via Instagram at @GUMDesignStore. We’ll get back to you as soon as possible.